IATA Authorisation ID
RU-EAD-3-06-01 |
Ground Operations Management |
Goals
Upon completing this course you will have the skills to:
Control and supervise an airline station in a self-handled or outsourced environment
Use Ground Handling and Service Level Agreements (SLAs) to suit your Stations handling needs, reduce costs and provide quality service
Prevent fraud by being knowledgeable about the current methods that fraudsters use to dilute airline revenues
Implement a Safety and Security Station Management System according to industry standards and recommended practices
Motivate staff and effectively monitor their performance
Audience
This course is recommended for:
Airlines, ground handling and other service providers
Airport authorities
Ground operations professionals at a supervisory level
Course Content
The importance of Operational and Occupational Health and Safety training
Managing risk and the components of Emergency Response Plans (ERPs)
The use of SGHA contracts and Service Level Agreements
Operational standards in the IATA Airport Handling Manual (AHM)
The latest trends in passenger/baggage handling and catering
The IATA Ground Operations Management course covers the many aspects of ground operations for which IATA has developed recommended industry standards and procedures, as detailed in the IATA Airport Handling Manual (AHM). Therefore, the AHM has been included in the study kit as it is an indispensible field publication that you will refer to throughout this course and in your day-to-day duties.
This course is required for
IATA Diploma in Aviation Studies (Distance Learning)
Course Dates: Sep 26 - Oct 07, 2011
Exam Dates: Dec 9, 2011
Cost of course: 35000,00
Pay Dates: Until Jun 27, 2011
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