IATA Authorisation ID
RU-EAD-3-06-01 |
Airline Customer Service |
Goals
Upon completing this course you will have the skills to:
Learn techniques of effective communication and customer contact
Understand the various social styles and cultural differences of airline customers
Gain knowledge about new trends in customer service
Audience
This course is recommended for:
Ticket office, reservations, check-in, traffic, operations, baggage service and information desks staff
Cargo reservations and receiving staff
Public relations and sales support personnel
Flight attendants
Course Content
Improved Standard of Customer Service
Verbal & Non-verbal Communication Skills
Customer Contact Techniques
Cross-cultural Awareness
Managing stress
Chapters include review questions, discussion questions and a reading list of appropriate books for reference
This course is required for
IATA Diploma in Aviation Studies (Distance Learning)
Course Dates: March 21-25, 2011
Exam Dates: April 09, 2011
Cost of course in USD: 665
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